Online store FAQs

WHO DO I CONTACT WITH QUESTIONS ABOUT PRODUCTS OR MY ORDER?

You can email orders@allthebestpetcare.com or call 206-789-0030 during business hours (Pacific Time).

WHY ISN’T MY PASSWORD WORKING?

When setting up an account, Word Press requires a highly secure password. If your password is not strong, you will receive a message that says “Create account password is a required field.” The password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! ” ? $ % ^ & )

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped by the next business day. For orders under a pound, we ship using USPS First-Class Mail® Parcel service (2-5) days. For orders over a pound, we ship via USPS Parcel Select® Ground service (2-9 days). You will receive an email with a tracking number the day your order is shipped.

DO YOU SHIP INTERNATIONALLY, OR TO ALASKA OR HAWAII?

We ship to the USA only, and are not able to Alaska or Hawaii. If you have questions about this, email orders@allthebestpetcare.com

HOW MUCH IS SHIPPING?

Shipping is $5 flat rate per order, and orders over $50 receive free shipping.

CAN I CANCEL MY ORDER?

Orders move to processing within 30 minutes, so you cannot cancel after that time.

WHAT IS YOUR RETURN POLICY?

Read our return policy here.

CAN I USE A COUPON OR GIFT CARD?

Coupons and gift cards are valid in stores only.

WILL I RECEIVE HEALTHY REWARDS POINTS?

No, only in-store purchases accrue Healthy Rewards points.